Rite Aid

Opinions

• Tore Steen

  Jun, 11 2018
  ★ ☆ ☆ ☆ ☆
  I have been going to this pharmacy for several years now and while service has never been stellar my recent experience was completely lousy. I will never go here again and am actually considering never going to any Rite Aid again. Here is a replay of the situation.
  
  4:30pm - Dr. office sent in my prescription to Rite Aid Pharmacy and explained to me that I should expect it ready in about an hour.
  
  5:30pm - I called the Pharmacy just to check and make sure it was ready for pick up. The Rite Aid person looked it up and said it wasn't ready, then said it was not even being filled, then put me on hold to check around. The individual came back on the phone and said that it was no where to be found but there was a voice mail and maybe that was it. She said she would check and call me back.
  
  5:35pm - Rite Aid calls back and says that they in fact did find the fax from the Dr office from earlier and would have it ready for pick up in 15 minutes.
  
  6:05pm - I arrive at the Rite Aid (figured I would give them some extra time just in case). I am the first person in line and there was one person at the counter.
  
  6:15pm- Waited 10 minutes before they could see me at the counter. Person at the counter took my name and went to look for the filled prescription. He couldn't find it so had to go talk with one of the pharmacists. He came back and said that the prescription had not filled, they did not have enough medicine to fill it but they were going to give me what they had to tied me over until the next day when I would come back for full prescription. He said it would just take 5 minutes.
  
  6:30pm - After not being called to the check-out counter I went over to investigate. It was still not ready and at this point I told them to cancel the order and I would get filled some a real pharmacy.
  
  Lousy communication, lousy service, and a place that does not seem to really care about a customer.

Photos of Rite Aid

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