Halsey Automotive Repair Inc

Opinions

• Michael Cubbon

  Jul, 31 2018
  ★ ★ ★ ★ ★
  I'm absolutely blown away by people giving this company bad reviews.
  If you treat vendors rudely then sooner or later they are going have enough of your attitude and get mad themselves, they are only human.
  My wife and I have use them for her 2001 Beetle 1.8 Turbo for 17 years.
  They have alway been courteous, treating us more like family. VW's have a bad reputation for throwing up error codes, sometime with good reasons, other times inexplicably. Tom tells us when a replacement component is needed or if its OK just to reset the code and continue driving. I actually reset them myself these days if I know what the code is telling me. It's true that sometimes they can't fit you in for several days but that is just a reflection on how many people go to them becasue they trust them. They will often go out of their way to help, for instance a few years ago I took the car in on a problem. Tom told me that he thought that there was a secret VW warranty on that particular problem and to leave it with him. He the checked online and confirmed its existence, took the car down to a VW dealer in Gladstone, got it fixed under the warranty (my car was at least 5 years old at this point) and returned it to his shop for me to pick it up. He charged me nothing, not even for his time. Just last month he worked with a body shop, supplying them with a spare used driver's door to keep the price down. My bill was $1,400 less thanks to him acting as a go-between.

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