Collision Rebuilders Inc

Opinions

• Kristin Wishon

  Apr, 30 2018
  ★ ☆ ☆ ☆ ☆
  I am not giving a bad review for the repairs they made to my car. The repairs were good quality as far as I can tell, and I have no complaints regarding that. But, Holy Hell, this company has some serious, SERIOUS, internal problems. I was rear ended in January, at which time the entire hatch back on my Prius was destroyed. This place was recommended as a preferred shop by the insurance company, and I was told working with them would get me back in my car faster than other shops. Cool.
  
  I arranged to drop my car off in late February. I got an estimate in the mail about 2 weeks later saying the repairs would take another 2 weeks to finish. This was also sent to the insurance company. About 2 weeks later, I called to check on the progress of my car. They put me on hold for 20 minutes just trying to find my file. Seriously? They then said my car hadn't been worked on at all yet, aside from the estimate. Wow. This was a month after dropping off and they didn't give me a reason, aside from the bad winter weather we experienced when I was rear ended. I would later find out that the guy managing the shop was stealing huge amounts of money from the company and they basically fired their entire staff while my car sat untouched. I was never informed of this and didn't find out until I called again, weeks later, to check the progress. All kinds of excuses were given every time I called. I'm sorry, it's not my problem if you have issues with your staff. I expect communications when delays occur, and I never received a single phone call from them regarding delays. In the end I got my car back after three months of bullsh*t. Oh yea, I was also told they would take care of my rental when I picked up my car, but then when I got there everyone in the office seemed to have no idea what I was talking about. No idea. I had to arrange to drop off the rental myself across town and get a cab back to the shop. They then denied the fact that they offered this service when I dropped off my car in February.
  
  Everything about my experience with Collision Rebuilders was absolutely horrible. I have never had to deal with such unprofessional people. I will never even consider taking my car to them again, and told everyone I know to avoid them like the plague. Many people told me to report them to the BBB and/or pursue a small claims case for their negligence. Trust me, they're not worth your time and stress.

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