Avis Car Rental

Opinions

• Brett Hoornaert

  Oct, 17 2018
  ★ ☆ ☆ ☆ ☆
  Picking up my car was great. The gentleman at the desk was helpful and friendly. Quite liked him and the car was perfect. I had the car for one night and dropped the keys in the dropbox before the office opened up. Big mistake, apparently. I went to check my credit card and I was charge 3 times the amount I was expecting. After calling an unhelpful customer service rep, I was informed that I had not returned the car until 3 days later. Notably, this was one day after I had left the country. Despite this, customer service was unwilling to compromise or help resolve the issue. He stonewalled me and said that unless I can prove I was out of the country, he won't change anything. Having a plane ticket and using my visa in another country wasn't good enough, though. According to this horrible excuse for a customer service representative, I needed a receipt from a restaurant or store in Toronto on the day in question to prove my whereabouts. The guy was accusing in his tone and completely unhelpful. I have never had such a horrible experience with a rental car company and I just can't believe that this happened. They screwed up and now I'm on the hook for it.
• Qiuchen Guo

  Aug, 10 2018
  ★ ☆ ☆ ☆ ☆
  everything went great except for they charge for the fuel fee 13.99 without any notice. I read the details on the receipt and found that I just need to show the fuel receipt to avoid this fee, but the representative didn't even say anything!

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