Liberty Mutual - Portland, OR

Opinions

• Shelli Pruett

  Oct, 10 2018
  ★ ★ ★ ★ ☆
  I am not a Liberty Mutual cusomter, I had a claim against the driver who hit my car and who had Liberty Mututal as their insurance. My car was totaled, which was devastating to me as I would have no way to get to work. Luckily I had a witness in my favor as well as a police report showing the other guy was at fault. My claim to Liberty Mutual was settled very fast and I was given a good rental car for work commute while my claim went through. There were a couple of snafus along the way dealing with various people, but in the end, I was reimbursed with an amount that did allow me to get a car almost identical to the one I had lost. The agents explained that the reimbursement amount is not arbitrary but based on study of car prices for vehicles identical to the lost car in a 100 mile radius of the claimant. They were good for their word and I now have a working new car. All along through my claim process I heard friends and families horror stories about getting ripped off when THEIR cars got totalled, getting a small fraction of what their car was worth. So the whole thing was pretty traumatic. But in my case, Liberty came through. Just wanted to post a note of thanks.

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